Frequently Asked Questions

How do I register myself or my students?

Teachers register their classes by filling out a form with their class details and sending it back to us. Visit the registration page to get started.

What NCEA standards have STEM Online modules available?

Chemistry, Physics, Mathematics:Visit the standards page on our website to find a complete list of standards available now, and those we are currently building.

Once registered, how do I access the resources?

We will create logins for you and your students, and then send you a spreadsheet containing your login details. This will include a username and password for each teacher or student which allows you/them to log in to our Moodle platform, and a class code which can be used to enter the course.If you have registered for multiple courses, you will have a different code for each. The code will only be needed when entering each course for the first time, and from then on it will appear on your dashboard whenever you log in.

Can I track my students’ use of the modules?

Teachers can view a gradebook in Moodle. This will show your students’ scores in the quizzes in each module of a course.

Which browser should I use?

Our courses will work best if you use the Chrome browser.

Why won’t my file open in Moodle?

You will need to have pop-ups enabled in your browser for our files to work. There are two ways you can do this:

In the address bar: Look in the address bar at the top of your browser (to the right of the web address) for a little icon with a red cross on it (). Click it to view options. You want to select ‘Always allow pop-ups and redirects from’.

In Chrome settings:
 Click on the Chrome hamburger menu () and select ‘Settings’. Under ‘Privacy and security’, select ‘Site settings’, ‘Pop-ups and redirects’. Scroll down to the ‘Allowed to send pop-ups and use redirects’ section and click on the ‘Add’ button to add our Moodle web address,
For more help see the Google Chrome Help centre.

What does this message mean?

When you first access a course you may see a small ‘Data preference’ window. You need to select ‘Yes’ to this, in order to use our Moodle courses.

Help, I forgot my password!

Your Moodle account is associated with your email address. That means you can use the ‘Forgotten your username or password?’ button on the login screen of our Moodle site, and a reset link will be sent to your email address.

THE password You provided for my student doesn’t work!

We set up a new password each time a student is registered for a course. If another teacher in your school has also registered a student for our courses, a new password may have been generated. The easiest thing to do is for the student to use the ‘Forgotten your username or password?’ button on the login page, and reset their password to suit themselves.    

What do I do if I spot a typo?

Every effort is made to minimise the omission of important information or errors with the information provided. If you spot any typos, errors or opportunities to improve the content – please fill out the contact form to let us know.

Do I have to pay for the resource?

This resource is being provided by the University of Auckland to all secondary schools and students of New Zealand at no cost. The one requirement is that it is not used by students without the assistance of a classroom teacher (other than for homework or revision).
Learn more about STEM Online NZ.

The course crashes when my whole class is using it at once

Sometimes school wifi networks struggle to serve interactive multimedia courses to many student devices simultaneously. You can rule out problems with the school firewall by asking your school tech to ‘whitelist’ our LMS portal address –

Who do I contact for more information?

For more information, contact the STEM Online NZ project coordinator using the contact form.